Frequently Asked Questions
Have a question? or maybe you're just a bit confused. Have a look below for our most frequently asked questions. If you still have questions simply email us, call us or chat with us online!
Getting Started
Yes. We offer a plethora of add-on services (ex. windows, cleaning inside the stove, etc. ) in which you can select during your time of booking. You can also book our cleaning teams by the hour and include a list of particular tasks you would like completed within a specific time frame. We include a “special instructions” section on our booking form to add notes or additional information.
To learn more about our add-on services, take a look at our booking page
Absolutely! Our cleaning teams arrive ready to clean from top to bottom. Maid Kept cleaners will bring the following to your appointment and we bring eco-friendly supplies:
- Vacuum cleaner (if you don’t have one)
- Mop and bucket
- Kitchen + bathroom cleaner
- Glass/ Window cleaner
- Dusting /Furniture spray
- Oven cleaner
- Non-abrasive spray
- Non-abrasive cleaner
- Sponge and/or brush cleaners
- Cleaning or wipes for windows, floors, furniture
- Scoure pads
- Gloves & gear
- Products against limescale and mold
For an instant obligation-free price quotes on our maid and house cleaning services, use or instant quote tool on our homepage. If you have any questions, please contact us.
Maid Kept Maids has a cleaning checklist that your cleaning professional will follow. You can leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning. Our routine clean is a light clean that covers the most important areas when cleaning the home. The Routine Clean is ideal if your home has been cleaned regularly by us (or another cleaning professional). If your home hasn’t been professionally cleaned in the last 60 days, we recommend our Deep Clean. You can always add additional tasks to any routine clean for a tailored clean or speak to our customer service team about customizing your service.
The following additional services are available if selected at checkout: Inside the fridge, inside the oven, green/eco-friendly cleaning, inside windows, basement, move-in/move out, laundry, and inside cabinets.
Note: To protect the safety of our professionals, we cannot perform the following: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet messes, cleaning blinds, and items that require heavy lifting.
Maid Kept is based in Atlanta, GA and has cleaners in a variety of local areas! Our home cleaning maid service areas include Cobb County, Fulton County, Dekalb County, Gwinnett County, and nearby cities & neighborhoods. If you have questions about a specific address or service area feel free to email our service team at: fresh@maidkept.com
When you book you’ll be prompted to create an account. To create an account before booking click CREATE MAID KEPT ACCOUNT
Manage Your Account
Visit our booking page to book your first appointment. You’ll be asked some preliminary questions about your space and the type of service you’ll need. Confirm your appointment using a major credit card (we won’t charge your card until the day before your scheduled cleaning) and we’ll see you soon.
Please login to your account and update your credit card on file. Alternatively, you can contact us here.
Please login to your account and update your credit card on file. Alternatively, you can contact us here.
Please login to your account at this link to make changes to your bookings or to schedule a new service. If you forget your password please select “I forgot my password” and you will be able to make password changes. You can always contact us here for assistance.
Please login to your account at this link to make changes to your bookings or to schedule new service. If you forget your password please select “I forgot my password” and you will be able to make password changes. You can always contact us here for assistance.
Click the link here to log in to your account: MAID KEPT LOGIN
Trust & Safety
Your satisfaction is our satisfaction. If you are not happy with your cleaning, we will come out and re-clean within a week of the original cleaning. Simply give us a call 404.777.KEPT or email nochores@maidkept.com and we’ll fix it. If you’re still not satisfied, we’ll credit your account for another cleaning at your convenience.
Yes. All of our cleaning professionals must pass a background check. We also conduct in-person interviews, random site audits, and pre-screenings. We want to make sure we can send our people to our own grandma’s place worry-free.
Yes. Our website is secured with an active SSL certificate and your personal information and billing details are encrypted for your privacy.
We make contacting us EASY. Give us a call at 404-777-KEPT or email nochores@maidkept.com after hours or live-chat using the website www.maidkept.com. If there is a serious emergency, you should always call 9-1-1 first. Click here for more ways to contact us!
Pricing & Policies
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner.
You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment.
There is no way to apply a coupon to a past appointment that is already completed.
To help us continue to provide you with exceptional service we have added a Cleaning Service Charge to your bill.
Our service charges are a small part of the overall cost. We charge a reasonable flat fee for cleaning your property, which does not include additional costs for utilities and supplies. Our prices are based on each property’s specific needs and if you have any questions about pricing – just ask one of our friendly customer care staff.
Employment
For open positions, visit our Team Page.