Maid Kept Privacy Policy
Maid Kept Privacy Policy
Last Updated: February 2025
Your privacy is important to us. This Privacy Policy explains how Maid Kept collects, uses, and protects your information when you visit our website (MaidKept.com), use our mobile app, engage with our services, or receive automated communications (A2P). By using our services, you acknowledge and agree to the practices outlined in this policy.
1. Information We Collect
When you interact with Maid Kept, we may collect the following information:
Personal Information: Name, email address, phone number, home address, and other contact details.
Service Details: Information about your service requests, preferences, dates, and times.
Communication Data: Calls, emails, text messages (including A2P messaging), and related communications.
Payment Information: Securely processed credit/debit card details in compliance with PCI DSS (Payment Card Industry Data Security Standard).
Media & Testimonials: Before and after photos for quality assurance and, with consent, marketing purposes.
Usage Data: Information on website and mobile app interactions, including device details.
Call Recordings: Customer service calls may be recorded for training and quality assurance purposes.
2. How We Use Your Information
Maid Kept uses your information to:
Provide Services: Deliver, manage, and improve our cleaning services.
Automated Messaging (A2P): Send appointment confirmations, reminders, promotions, and feedback requests.
Personalized Communications: Tailor service-related and marketing messages based on user preferences.
Marketing & Promotions: Offer discounts, updates, and newsletters.
Legal Compliance: Ensure adherence to applicable laws and enforce our policies.
3. Sharing Your Information
No mobile information will be shared or sold to or with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Maid Kept does not sell your personal information. We may share data in the following cases:
Service Providers: Third-party platforms like Booking Koala, OpenPhone, Zapier, Google Analytics, Stripe, and marketing services.
Legal Requirements: If required by law or to protect Maid Kept’s rights and customers’ safety.
With Your Consent: When explicitly authorized by you.
4. Automated Text Messaging (A2P)
Maid Kept uses automated text messaging (A2P) for important service updates and promotions. By providing your phone number, you consent to receive:
Booking confirmations and reminders.
Feedback requests.
Special offers and promotional discounts.
To opt out, reply “STOP” at any time. For assistance, reply “HELP”.
5. Consent to A2P Messaging
You provide consent by:
Booking a service through our website or Booking Koala.
Opting in via text, online form, or conversation with a Maid Kept representative.
Agreeing to our terms during service registration.
Every message from Maid Kept clearly identifies us and provides opt-out instructions.
6. Security Measures
We implement industry-standard security practices, including encryption, secure servers, and access controls to protect your personal data. While we take precautions, no transmission over the Internet is 100% secure.
7. Payment Information & Encryption
a. Secure Processing
All payment information is processed securely in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Credit and debit card transactions are encrypted using SSL (Secure Socket Layer) or TLS (Transport Layer Security) protocols to ensure the security of your payment information during transmission.
b. Storage of Payment Information
Maid Kept may store your payment details securely with our payment processing partner for future transactions. These details are tokenized or encrypted to ensure they are not accessible in raw form by Maid Kept staff or unauthorized third parties. Maid Kept does not directly store credit or debit card numbers on its servers.
c. Use of Payment Processors
All payment transactions are handled by trusted third-party payment processors who comply with PCI DSS standards. For more information, please review the privacy policies of our payment partners.
d. Retention of Payment Data
Payment information is retained only as long as necessary to fulfill transactions and comply with legal obligations, such as tax or accounting requirements.
e. Client Responsibility
It is your responsibility to protect your account credentials and payment details. Maid Kept is not liable for unauthorized use of your account caused by failure to secure your login information.
8. Cookies, Tracking & Analytics
Maid Kept uses cookies and tracking technologies, including Facebook Pixel, Google Analytics, and similar tools, to:
Analyze website traffic and improve user experience.
Track marketing effectiveness and optimize ad targeting.
Personalize services based on user interactions.
You can manage tracking settings via your browser or use opt-out features provided by these platforms.
9. Data Retention Policy
We retain personal data only as long as necessary to provide services and comply with legal obligations. Upon request, personal data may be anonymized or deleted.
10. Content Usage & Testimonials
By submitting testimonials, reviews, or before-and-after photos, you grant Maid Kept the right to use this content for promotional, marketing, or training purposes. If you wish to remove previously shared content, contact fresh@maidkept.com.
11. Call Recording & Voice Data
Maid Kept may record customer service calls for training, quality assurance, and dispute resolution. By engaging in phone communications with us, you consent to call recording. If you do not wish to be recorded, please notify our representative at the beginning of the call.
12. Social Media & Third-Party Retargeting
Maid Kept may collect and process social media interactions and engagement data through platforms such as Instagram, Facebook, TikTok, and LinkedIn. We use this data for:
Advertising and retargeting purposes.
Responding to inquiries and messages sent through social platforms.
Improving our digital marketing efforts.
You can manage your privacy settings within your respective social media accounts.
13. Policy Updates
Maid Kept may update this Privacy Policy periodically. Updates will be reflected in the “Last Updated” date. Continued use of our services after changes implies acceptance.
14. Contact Information
For questions about this Privacy Policy or our messaging practices, contact us:
Email: fresh@maidkept.com
Phone: (470) 333-5378
Address: 800 Battery Ave, SE, Suite 100, Atlanta, GA 30339
15. Definitions
A2P Messaging: Automated texts sent from a business to individuals.
Personal Data: Any information relating to an identifiable person.
Service Providers: Third-party entities that assist in service delivery.
Cookies: Small data files that track online interactions.
No mobile information will be shared with third parties for marketing purposes. Employees, Partners, and Subcontractors assisting in service fulfillment may receive relevant client details. Maid Kept ensures all data sharing adheres to privacy regulations.
