Maid Kept Privacy Policy

Last updated: September 2024

Your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, and distribute your information when you visit our website at MaidKept.com, use our mobile app, engage with our services, or receive automated communications (A2P). By accessing or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this policy.

1. Information We Collect

When you use our services, we may collect the following information:

• Personal Identification Information: Name, email address, phone number, home address, and other contact details.
• Service Information: Details about the cleaning services you request or provide, including dates, times, and preferences.
• Communications: Information from calls, emails, text messages (including automated A2P messages), and other messaging platforms.
• Payment Information: Payment details such as credit/debit card numbers and billing information, securely processed.
• Images and Testimonials: Before and after photos of cleaned areas for quality assurance and, with your consent, marketing purposes.
• Usage and Device Information: Information about how you interact with our website or mobile app, and your device.

2. How We Use Your Information

We use your information to:

• Provide Services: Deliver and improve our cleaning services.
• Automated Messaging (A2P): Send automated text messages, including booking confirmations, reminders, promotional offers, and feedback requests.
• Personalize Communications: Customize marketing, promotional, and service-related messages.
• Marketing: Send offers, promotions, and newsletters based on your preferences.
• Compliance: Meet legal requirements and enforce our policies.

3. Sharing Your Information

We do not distribute your personal information except as described below:

• Service Providers: We may distribute your information with third parties, including Booking Koala, text message services, and marketing providers, to operate our business and provide services.
• Legal Compliance: Information may be disclosed if required by law, to protect our rights, or to ensure the safety of our users.
• With Consent: We may distribute your information with third parties when you provide explicit consent.

4. Automated Text Messaging (A2P)

We use automated text messaging (A2P) to send important service-related information and promotional offers. By providing your phone number and opting into our services, you consent to receive these messages. You may opt out at any time by replying “STOP” to any message.

Examples of A2P messages include:

• Booking confirmations and reminders
• Feedback requests
• Promotional offers and discounts

5. How End Users Consent to Receive A2P Messages

You provide consent to receive A2P messages in the following ways:

• When you book a service on our website or through Booking Koala and provide your phone number.
• By opting in via text message, online form, or in conversation with a Maid Kept representative.
• By agreeing to our terms and conditions when signing up for our services.

End users can opt out at any time by replying “STOP” to any message, and they can reply “HELP” for assistance.

6. Security

We take reasonable measures to secure your personal data, including payment information and communication records. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Consent

You have the right to opt out of receiving marketing or promotional messages by following the unsubscribe instructions in the message. You may also adjust your preferences by contacting us at fresh@maidkept.com. If you opt out, you may still receive non-promotional messages related to active services (e.g., booking reminders).

8. Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage data and enhance user experience. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If changes are made, we will notify you by updating the “Last updated” date and posting the new policy on our website. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions about this Privacy Policy or our A2P messaging practices, please contact us at:

• Email: fresh@maidkept.com
• Phone: (470) 333-5378
• Address: 800 Battery Ave, SE, Suite 100, Atlanta, GA 30339

Definitions:

• A2P Messaging: Automated text messages sent from a business to individuals.
• Personal Data: Any information relating to an identified or identifiable individual.
• Service Providers: Third-party entities that help us deliver our services.
• Cookies: Small files that are stored on your device to help track usage.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.