Your Home Is Private.
So Is Your Information.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, and other information you voluntarily provide when communicating with us or requesting services
• Service Details: Information about the cleaning services you schedule or receive
• Messaging Information: When you opt in to receive SMS/MMS communications, we may collect metadata such as message content, delivery times, and your responses

How We Use Your Information

Your information is used solely to:

• Schedule and provide housekeeping services
• Confirm, remind, or update you about appointments
• Respond to questions, rescheduling requests, or service concerns
• Send service-related and occasional promotional messages (if you have opted in)
• Comply with legal obligations or internal business operations

SMS and Text Messaging Privacy and Consent

By providing your mobile phone number and opting in through our website forms, scheduling forms, service inquiries, or other consent-based methods, you expressly consent to receive SMS/text messages from Maid Kept. These terms support A2P 10DLC compliance.

These messages may include:

• Appointment confirmations and reminders
• Service updates and notifications
• Customer support communications
• Promotional or marketing messages (only if you have opted in)

Message frequency may vary. Message and data rates may apply.

SMS Data Use and Sharing

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes
• SMS consent, opt-in data, and phone numbers collected for text messaging purposes will not be sold, rented, or shared with third parties

Data Security

We take reasonable and appropriate precautions to protect the information you provide from unauthorized access, use, or disclosure. However, no method of transmission over the internet or mobile networks is completely secure.

Your Rights

You have the right to:

• Review or update your personal information
• Withdraw consent for SMS messages at any time
• Request that we delete your information, unless required to retain it for legal or operational reasons

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or store personal information from minors.

Changes to This Policy

We may update this Privacy Policy as needed. Updates will be posted on our website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or need assistance, please contact: